by Jim Smith, PCCA President

We love the combination of clinical expertise and entrepreneurial innovation PCCA members offer their communities through personalized medicine services.  It is an honor and a privilege to be on their team making incredible things happen for patients and doctors.

PCCA member, T.W. Taylor from Virginia, shared at a recent conference that he is focusing on patient wellness instead of focusing on bringing in more prescriptions.  As a result, his overall business is booming, including his prescriptions!

Vince and Mary Canzanese in Pennsylvania are putting every square foot of their pharmacy to productive use leveraging sterile services, successful advocacy for payment of personalized medications for marginalized patients, and individual patient counseling and group education.

We have about 3000 of these stories because everyone is doing something unique with the circumstances, opportunities and challenges given to them.  What an exciting aspect of medicine to support.

2019 has been a transitional year for the industry. Regulatory realities brought change to how many pharmacies choose to do business.  We have had our fair share of transitions at PCCA.  Most especially, we express gratitude to our members for helping us shift our clinical services offering to a monthly subscription plan.  This change positions our clinical services teams to continue developing their capacity to serve.

In 2020 we’ll be redoubling our commitment to stay abreast of and meet our members’ current needs. We look forward to upping the game in our first-class service and quality offerings.  Bringing meaningful value to our clients is at the forefront of our desires.  As an example, a major remodel of our training lab and class structure will innovatively adapt them to changes the industry is undergoing.

While we are in a different era for compounding than we were five years ago, the expertise and innovation of our members to remain relevant in their communities continues to inspire us. Thank you to all our members and customers for this inspiration and support.  We hope our service-culture reciprocates value to our clients as we use our resources to innovate advancing personalized medicine.
 

Jim Smith, MBA, a long-time member of the Strategic Management team, was named PCCA President in April 2009. Jim joined the staff of PCCA in 2000 after serving in significant leadership positions at other organizations. Since joining PCCA, he has served as Chief Operating Officer, as Vice President of Sales and Marketing, and as a vital member of the Strategic Management team, working to continuously improve PCCA's core competencies. Jim received his BS with majors in chemistry and biology in 1982 from West Texas A&M University and then served a two-year mission in the Dominican Republic. He received his MBA from The University of Portland in 1987 and has spent his career leading organizations in home health, DME, respiratory pharmacy, long-term care pharmacy and compounding support.